Our Service

Pre-sales service introduction:

During the pre-sales stage, we are committed to providing customers with comprehensive, professional consultation and support to ensure that customers can make informed purchasing decisions. Our pre-sales services include:

Product consultation: Our professional team will provide customers with detailed introductions to main products such as electric spray guns, welding guns, and hot air guns, including performance characteristics, applicable fields, and technical parameters.

Customized solutions: Based on the specific needs of customers, we will provide customized solutions to ensure that the selected products can best meet the customer's working requirements.

Technical support: Our technical team will provide customers with professional technical support and answer questions about product use, care and maintenance to ensure that customers can fully utilize the performance of the product.

Sample Demonstration: We will provide actual demonstration of the product to help customers better understand how the product works and how to use it, so as to make a more informed purchasing decision.

In-sales service introduction:

During the sale stage, we are committed to ensuring that our customers' shopping experience is smooth and enjoyable and provide all-round support to ensure customer satisfaction with their purchased products. Our in-sales services include:

Order tracking: We will provide real-time order tracking services to ensure that customers can understand the order processing and shipping progress at any time.

Delivery Services: We work with reliable logistics partners to ensure products reach customers safely and on time.

After-sales support: Our after-sales team will provide support to customers at any time to answer questions about product use, troubleshooting, etc.

After-sales service introduction:

In the after-sales stage, we always pay attention to the needs of our customers and provide customers with continuous and efficient after-sales services to ensure that customers are always supported during product use. Our after-sales services include:

Warranty Commitment: We provide strict warranty commitments to ensure that products can be repaired or replaced free of charge during the warranty period, thereby protecting the rights and interests of customers.

Remote support: Through remote technical support, we can solve the problems encountered by customers during use more quickly and directly and improve the efficiency of problem solving.

Regular maintenance reminder: We will help customers extend the service life of their products and improve work efficiency by regularly reminding customers to perform product maintenance.

Through all-round services before, during and after sales, we are committed to establishing long-term cooperative relationships with customers and providing them with comprehensive and professional power tool solutions.